Customer service is our highest priority however we process large volumes of orders every day and due to the nature of our automation in most cases, we are unable to stop an order shipping once the order is placed. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.

Please before you place an order make it sure you placed the correct item. We are not accepting any return on any items because restriction & lockdown in major cities. Where an order is custom made the item is NON-RETURNABLE unless supplied incorrectly by us or has a manufacturing defect / warranty issue. Customers are responsible for following the instructions and advice given by the manufacturers. However, please allow an additional 5 working days for your financial institution to process it.Ī refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Refunds generally take up to 2 working days to process, upon receipt of returned goods (unless advised by us a return is not required) and we will notify you once the refund has been processed. To make a claim or return an item, we ask you to describe the issue precisely and provide some evidence to support your claim, and advise whether you are requesting a replacement, repair, refund or credit. We will provide the correct return address when the RMA is issued. We ship from multiple warehouses so please do not return an item to the address on the parcel. We will issue you with a RMA (Return Merchandise Authority) that will include an address for shipping. Please do not attempt to return an item without our approval. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. In addition to a detailed description, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty or return process. Please notify Exclusive Trading Group within 10 working days in the unlikely event that the item arrives damaged or faulty. Please refer to the product listing for warranty period. Some products will be provided with extended warranty for your peace of mind. Exclusive Trading Group generally offer a 12 month warranty to all products, unless stated otherwise.

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